We practice zero tolerance.
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We understand that unanticipated events happen occasionally in everyone’s life
but in our desire to be effective and fair to all clients, the following policies are honored.
48 hours advance notice is required when canceling or rescheduling an appointment
This allows the opportunity for someone else to schedule an appointment in your place.
If you are unable to give 48 hours advance notice you will be charged the full amount for your missed massage service per the discretion of your provider.
This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be charged in full for their missed appointment.
Table time begins at the time of your scheduled appointment.
Please arrive 5-10 minutes early in order to allow for consultation and massage preparation.
If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible in full for payment of the time slot you reserved.
Thank you for being respectful and considerate of your therapist and other customers.
We appreciate you planning accordingly and arriving on time.