We understand that unanticipated events happen occasionally in everyone’s life but in our desire to be effective and fair to all clients, the following policies are honored.
24 hours advance notice is required when cancelling or rescheduling an appointment.
This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to give 24 hours advance notice you will be charged the full amount for your missed massage service. This amount must be paid prior to your next scheduled appointment. In addition to this, you will be required to prepay for any following appointments.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their missed appointment.
Table time begins at the time of your scheduled appointment. Please arrive early in order to allow for consultation and massage preparation.(5-10 minutes).
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session.
Thank you for being respectful and considerate of your therapist and other customers.
We appreciate you planning accordingly and arriving on time.